terms

Rapid AI Studio LLC

1. Scope

These Terms govern use of services provided by Rapid AI Studio LLC, a New Jersey

limited liability company located at 400 Riverview Plaza, Suite 104, Trenton, NJ

08611. Services are provided to business clients under a separate written

service agreement; these Terms supplement it. These Terms also govern any text

message you send to, or receive from, a phone number we operate.

2. The Service

Rapid AI Studio LLC provides an AI-powered inbound phone answering system.

Clients forward calls to a phone number we operate. Our system answers,

identifies itself as an AI assistant, captures the caller's request and callback

details, and delivers a written summary to the client.

3. Text Messages

The only text message we send. If you send a text message to a number we

operate, our system sends one automated reply reading: "Rapid AI Studio LLC:

This line does not accept text messages. Please call (718) 808-6123 to reach us.

This is a one-time reply; you are not subscribed to anything and will receive no

further messages. Msg & data rates may apply. Reply HELP for help, STOP to opt

out." We send no other text messages of any kind — no marketing, no promotional,

no informational, and no recurring messages. The keywords START, SUBSCRIBE, YES,

JOIN, INFO, and HELLO trigger this reply, as does any other message sent to that

number.

4. Limits on the System

Our system does not quote prices, confirm bookings, guarantee availability, or

accept payment. It takes messages and escalates. Callers who describe an

emergency are directed to emergency services and the call is ended. Clients

should not represent to their customers that the system can do any of these

things.

5. Call Recording and AI Disclosure

Calls may be recorded and transcribed so we can produce the written summary the

client receives. Every call opens with a spoken notice identifying the AI

assistant and disclosing possible recording, before any substantive

conversation. Clients are responsible for any additional notice their own

industry or jurisdiction requires.

6. Client Responsibilities

The client owns the relationship with its own customers. The client is

responsible for the accuracy of the business information it gives us, for

reviewing the summaries we deliver, and for responding to its customers.

The client may not use the service to place outbound calls to any person who has

not consented to receive them, and may not use it for telemarketing, sales

solicitation, survey, collection, or political calling. Our service is for

answering inbound calls.

7. Accuracy

Our system is automated and can misunderstand speech, particularly on poor

connections or with background noise. Summaries are a convenience, not a

guarantee. Clients should treat any summary indicating urgency as requiring

prompt human attention, and should not rely solely on a summary where the

consequence of a missed message is significant.

8. Numbers

We provide a dedicated number for each client and configure the client's

forwarding. We do not port, transfer, or take control of a client's existing

business number. Numbers we provide remain the property of Rapid AI Studio LLC

and are reclaimed at the end of the engagement.

9. Service Availability

We operate using third-party infrastructure including Twilio Inc., OpenAI,

Google LLC, and Cloudflare Inc. We do not guarantee uninterrupted or error-free

service. Call handling and message delivery may be affected by carrier

conditions, provider outages, maintenance, or events outside our reasonable

control. Carriers are not liable for delayed or undelivered messages.

10. Eligibility

Our services are provided to businesses and to callers aged 18 or older. By

texting a number we operate you represent that you are the authorized user of

that mobile number.

11. Disclaimer of Warranties

Services are provided "as is" and "as available" without warranties of any kind,

express or implied.

12. Limitation of Liability

To the fullest extent permitted by law, Rapid AI Studio LLC is not liable for

indirect, incidental, special, consequential, or punitive damages, including

lost business or lost revenue from a missed or mishandled call. Total liability

shall not exceed the greater of amounts paid to us in the three months preceding

the claim or one hundred dollars ($100).

13. Indemnification

The client agrees to indemnify and hold harmless Rapid AI Studio LLC and its

members, officers, employees, and agents from claims arising out of the client's

use of the services or violation of these Terms.

14. Privacy

Your use of our services is governed by our Privacy Policy at

https://www.rapidaistudio.com/privacy-policy, incorporated here by reference.

15. Third-Party Services

Telephony and messaging are provided by Twilio Inc.; use is subject to Twilio's

Acceptable Use Policy at twilio.com/legal/aup.

16. Acceptable Use

You agree not to provide false information, use our services for any unlawful

purpose, attempt to reverse engineer our systems, or send abusive messages to

our staff or automated systems.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of New Jersey without regard

to conflict of law provisions. Disputes shall first be addressed through good

faith negotiation and, failing that, binding arbitration in Mercer County, New

Jersey under the rules of the American Arbitration Association. You waive any

right to participate in a class action or class-wide arbitration.

18. Changes

We may update these Terms. Material changes will be reflected in the "Last

Updated" date above.

19. Severability

If any provision is found unenforceable, it shall be limited to the minimum

extent necessary and the remaining provisions remain in effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and the client's service

agreement, constitute the entire agreement between you and Rapid AI Studio LLC.

21. Contact

Rapid AI Studio LLC

400 Riverview Plaza, Suite 104, Trenton, NJ 08611

AI answering line: (718) 808-6123

lead@rapidaistudio.com